now-platform / developers / senior / khan-muniri
Available for Opportunities

Khan Monazzam Muniri

Senior ServiceNow Developer · HRSD · ITSM · ITOM

IT professional with 4.8+ years of experience implementing and maintaining ServiceNow platforms — specialising in HRSD, ITSM, ITOM, Integration, CMDB Discovery, and Event Management. Certified in CIS Discovery, CSA & CAD.

4.8+
Yrs Experience
3
Certifications
3
Companies
View Experience ↓ Contact Me →
now-cli · developer-profile.js
// Now Platform · Developer Query
 
const developer = {
  name: "Khan Monazzam Muniri",
  role: "Sr. ServiceNow Developer",
  experience: 4.8 // years
  platform: "ServiceNow Now Platform",
  certs: [
    "CIS-Discovery",
    "CSA", "CAD"
  ],
  skills: ["HRSD", "ITSM", "ITOM",
    "CMDB", "Discovery", "ATF"],
  status: AVAILABLE,
}
 
>
01 — Profile

About Me

01

IT professional with over 4.8+ years of experience working as a ServiceNow Developer — implementing and maintaining the Now Platform across HRSD, ITSM, ITOM, Integration, Discovery, CMDB, Event Management, and Service Operations Workspace (SOW).

Proven track record in end-to-end customer handling, ensuring satisfaction and delivering projects ahead of schedule. Experienced in working with global clients at Cognizant, Stewart Title, and PwC Acceleration Center India.

Certified in CIS Discovery, Certified System Administrator (CSA) and Certified Application Developer (CAD) in ServiceNow — bringing deep platform knowledge and a commitment to best-practice implementations.

4.8+
Years on Platform
3
Certifications
3
Global Clients
10+
Platform Modules
02 — Expertise

Tech Stack

02
Platform Modules
HRSD ITSM ITOM Event Management Service Ops Workspace Service Portal
Discovery & CMDB
CMDB Discovery CIS – Discovery Pattern Design CI Relationships Health Scoring Service Mapping
Integration
REST / SOAP Integration Hub MID Server Import Sets Transform Maps Web Services
Development
JavaScript Glide API Business Rules Script Includes Client Scripts UI Policies
Certifications & Testing
CSA CAD CIS-Discovery ATF Automated Testing Unit Testing
Process & Methodology
ITIL Agile / Scrum Change Mgmt Incident Mgmt Problem Mgmt Customer Handling
03 — Career

Work Experience

03
Senior ServiceNow Developer
PwC Acceleration Center India

Leading ServiceNow implementations and platform enhancements at one of the Big Four's global delivery centres, driving enterprise-level digital transformation across ITSM and HRSD modules.

  • Designed and deployed end-to-end ITSM workflows including Incident, Problem, Change, and Request Management for large enterprise clients.
  • Architected HRSD solutions covering Case & Knowledge Management, Employee Service Center, and Life Events for multi-country HR processes.
  • Developed and maintained Integration Hub spokes to connect ServiceNow with SAP, Workday, and third-party HR/IT systems using REST and SOAP APIs.
  • Built reusable Script Includes and Business Rules to enforce platform governance and reduce technical debt across multiple client instances.
  • Configured and tuned CMDB Discovery patterns and MID Servers to ensure accurate CI data for 10,000+ assets across hybrid infrastructure.
  • Implemented Automated Test Framework (ATF) suites to achieve continuous testing coverage across critical platform customisations.
  • Collaborated directly with PwC clients and stakeholders to gather requirements, run workshops, and translate business needs into platform solutions.
  • Mentored junior developers on platform best practices, code reviews, and ServiceNow development standards.
Dec 2025 — Present
● Current
HRSD ITSM Integration Hub ATF CMDB
Senior ServiceNow Developer
Stewart Title

Served as a senior platform developer responsible for the full lifecycle of ServiceNow enhancements, owning architecture decisions, integrations, and delivery for Stewart Title's enterprise instance.

  • Led the design and rollout of ITOM Event Management integrations connecting monitoring tools (Dynatrace, SolarWinds) to ServiceNow alerts and incidents.
  • Developed and maintained Discovery schedules, MID Server configurations, and CI relationships to support accurate CMDB data for cloud and on-prem assets.
  • Built custom workflows and Flow Designer flows to automate Service Request fulfilment, reducing manual effort by over 40%.
  • Implemented HRSD Case Management for HR operations, enabling employees to submit and track HR enquiries through the Employee Service Center.
  • Created and managed Transform Maps, Import Sets, and scheduled jobs to sync data from external HR and asset management systems.
  • Performed regular platform health checks, upgrade planning, and instance hardening following ServiceNow best practices and ITIL principles.
  • Handled end-to-end customer engagements — from requirement gathering through UAT and go-live support — ensuring on-time delivery.
  • Configured Service Operations Workspace (SOW) dashboards and contextual panels tailored for operations team efficiency.
Aug 2023 — Dec 2025
ITOM CMDB Event Mgmt HRSD Flow Designer
ServiceNow Developer
Cognizant Technology Solutions

Joined as a ServiceNow Developer supporting global clients across ITSM and HRSD implementations, building strong foundational platform skills and gaining hands-on experience with complex integrations and Discovery.

  • Developed and customised ITSM modules including Incident Management, Problem Management, Change Management, and Service Catalog for multi-tenant client environments.
  • Wrote Business Rules, Client Scripts, Script Includes, and UI Policies to implement complex business logic and dynamic form behaviour.
  • Built RESTful and SOAP-based integrations between ServiceNow and external platforms such as Jira, Active Directory, and SAP.
  • Configured and tested CMDB Discovery schedules using IP range and pattern-based discovery for Windows, Linux, and network devices.
  • Created and maintained Service Catalog items, record producers, and variable sets to streamline IT service request processes.
  • Supported HRSD implementation covering HR Case Management, Employee Document Management, and journeys for onboarding and offboarding.
  • Participated in Agile sprints, daily stand-ups, and sprint reviews — delivering features iteratively in close collaboration with functional consultants.
  • Prepared technical documentation, test scripts, and knowledge base articles to support handover and platform maintenance.
Feb 2021 — Aug 2023
ITSM HRSD Discovery JavaScript REST API
04 — Credentials

Certifications

04
🔍
ServiceNow
CIS – Discovery
Certified Implementation Specialist in ServiceNow Discovery — validating expertise in MID Server, CI patterns, and CMDB population.
✓ Verified
⚙️
ServiceNow
CSA
Certified System Administrator — confirming core platform administration, configuration, and service management capabilities.
✓ Verified
🛠️
ServiceNow
CAD
Certified Application Developer — demonstrating proficiency in building, testing, and deploying custom ServiceNow applications.
✓ Verified
05 — Connect

Get In Touch

Open to senior ServiceNow roles, platform consulting opportunities, or a conversation about the Now Platform.

✉ [email protected] ⬡ LinkedIn
↓ Download Resume